Refund Policy

1. Overview

At Eric Data Service, we are committed to providing reliable data bundle delivery services. This Refund Policy outlines the conditions under which refunds may be issued and the process for requesting a refund. Please read this policy carefully before making any purchases.

2. Eligibility for Refunds

Refunds are available in the following situations:

• Failed Transactions: If your payment was successful but the data bundle was not delivered to the recipient number.
• System Errors: If a technical error on our platform caused the transaction to fail or resulted in incorrect delivery.
• Duplicate Charges: If you were charged multiple times for the same transaction.
• Wrong Amount Delivered: If the data bundle delivered was different from what you purchased (subject to verification).

3. Non-Refundable Transactions

Refunds will NOT be issued in the following cases:

• Successfully Delivered Data: Once data has been successfully delivered to the recipient number, it cannot be refunded.
• Used Data: Data bundles that have been partially or fully used are not eligible for refunds.
• Incorrect Phone Number: If you entered the wrong recipient phone number, we cannot issue a refund as the data was delivered as requested.
• Network Provider Issues: Problems with data usage after successful delivery that are caused by the network provider.
• Change of Mind: We do not offer refunds for customers who simply change their mind after purchase.
• Expired Data: Data bundles that have expired according to the network provider's terms.

4. Refund Processing Time

Once a refund request is approved, processing times are as follows:

• Wallet Balance Refunds: Processed within 24 hours. The amount will be credited back to your Eric Data Service wallet.
• Original Payment Method: Where applicable, refunds to your original payment method may take 24-72 hours, depending on your payment provider.

Note: Wallet balance refunds are the default refund method as they can be processed faster.

5. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Support: Reach out to our customer support team via email at eric68749@gmail.com or call 0552879297.
2. Provide Transaction Details: Include your transaction reference number, the phone number used, amount paid, and date of purchase.
3. Describe the Issue: Clearly explain why you are requesting a refund and provide any relevant screenshots or evidence.
4. Wait for Review: Our team will review your request and respond within 24 hours.
5. Receive Confirmation: If approved, you will receive confirmation of the refund and the expected processing time.

6. Refund Investigation Process

For each refund request, we will:

• Verify the transaction in our system.
• Check delivery status with our data providers.
• Confirm payment status with our payment processors.
• Review any supporting evidence provided.

This process ensures fair handling of all refund requests and helps us maintain service quality.

7. Dispute Resolution

If you disagree with our refund decision, you may request a review by:

• Responding to our decision email with additional information or evidence.
• Contacting our support team to discuss your case further.
• Providing any new evidence that was not available during the initial review.

We are committed to resolving disputes fairly and will work with you to reach a satisfactory outcome.

8. Wallet Balance Withdrawals

For agents and users with wallet balances, withdrawal requests are subject to our standard withdrawal processing procedures. Refunded amounts credited to your wallet can be used for future purchases or withdrawn according to our withdrawal policy.

9. Contact Information

For refund requests or questions about this policy, please contact us:

• Email: eric68749@gmail.com
• Phone: 0552879297
• Website: https://ericdataservice.site
• Support Hours: Monday - Saturday, 8:00 AM - 8:00 PM