Contact & Support — Eric Data Service

Have a question, issue, or feedback? Our customer support team is ready to assist you. Whether you're experiencing payment issues, delivery problems, or need help with your account, we're committed to providing prompt and helpful support.

Email Support

Best for detailed inquiries

eric68749@gmail.com

Phone Support

For urgent issues

0552879297

Website

Visit our platform

ericdataservice.site

Support Hours

When we're available

Mon - Sat: 8:00 AM - 8:00 PM

Account & Data Deletion

Request to delete your account and personal data

If you want to delete your account or personal data, please email us at eric68749@gmail.com with your account username.

Please include in your email:

Your registered username or email address
Subject line: "Account Deletion Request"
Confirmation that you want to delete your account permanently
Any additional information to help us verify your identity

We will process your deletion request within 48 hours.

Note: Account deletion is permanent and cannot be undone. All your data, including transaction history, will be permanently removed.

What We Can Help You With

Payment Issues

Problems with wallet top-up, failed payments, or duplicate charges.

Delivery Problems

Data not received, delayed delivery, or wrong amount delivered.

Account Support

Password reset, account access issues, or profile updates.

Refund Requests

Request refunds for failed transactions or service issues.

Before Contacting Us

To help us assist you faster, please have the following information ready:

Your registered email address or username.
Transaction reference number (for payment/delivery issues).
The phone number involved in the transaction.
Date and time of the transaction.
Screenshots of any error messages (if applicable).
A clear description of the issue you're experiencing.

Expected Response Times

Email inquiriesWithin 24 hours

Phone calls (during business hours)Immediate

Refund requests24-72 hours

Technical issuesWithin 48 hours

Account deletion requestsWithin 48 hours

Frequently Asked Questions

How long does data delivery take?▼

Most data bundles are delivered within 1-5 minutes. During peak hours or network maintenance, delivery may take up to 30 minutes. If you haven't received your data after 30 minutes, please contact support.

Can I get a refund if I entered the wrong number?▼

Unfortunately, we cannot refund transactions where data was successfully delivered to the number you provided. Please always double-check the recipient number before confirming your purchase.

How do I top up my wallet?▼

Log in to your account, navigate to "Top Up" from the menu, enter your desired amount, and complete payment through our secure payment gateway. Your wallet will be credited instantly upon successful payment.

What networks do you support?▼

We currently support MTN, Telecel, and AirtelTigo networks. Available packages and pricing may vary by network.